Run IT operations without the firefighting
Stop losing your best engineers to constant interruptions, invisible workload, and unclear priorities. FlowQi gives IT teams a single platform to manage projects, support tickets, system rollouts, and capacity — so nothing falls through the cracks.
Running IT on heroics instead of process?
We had three critical patches to deploy, two server migrations in progress, and then the CEO's laptop broke. Everything became priority one.
Nobody outside IT understands how much work we actually handle. When things run smoothly, we are invisible. When something breaks, we are the bottleneck.
Our best engineer resigned because he was doing the work of three people and nobody noticed. We had no data to prove it.
We planned a six-week rollout. Then support tickets spiked, two vendors missed deadlines, and the project quietly died on the backlog.
IT teams keep entire organizations running. But without visibility into workload and priorities, the team that fixes everything slowly breaks from the inside.
Ready to give your IT team the visibility they deserve?
Try FlowQi freeFrom request to resolution — in one flow
FlowQi connects project work, BAU tasks, and support tickets so your IT team always knows what matters most.
Capture all work
Support tickets, project tasks, and ad-hoc requests flow into one system. Nothing lives only in someone's inbox or head.
Prioritize across streams
See projects, BAU, and incidents side by side. Set priorities based on impact — not who shouts loudest.
Assign with capacity in mind
Check who is available before assigning. Balance project work and support duties so no one is silently overloaded.
Track progress in real time
Kanban boards, timelines, and dashboards give you live status on every initiative. Stakeholders self-serve instead of asking for updates.
Report and improve
Log time, measure resolution rates, and generate reports. Use real data to justify headcount, budget, and process changes.
Everything IT teams need
One platform that covers the full IT workflow — from support tickets to strategic projects.
Ticket and task management
Capture support requests, infrastructure tasks, and project work in one system. Prioritize, assign, and track to resolution.
Project boards
Kanban boards for every initiative — from server migrations to software rollouts. See status at a glance across all projects.
Rollout planning
Plan system rollouts with timelines, dependencies, and milestones. Keep complex deployments on track across teams.
Time tracking
Track time per ticket, project, or vendor engagement. Know where IT hours go and build the case for more resources.
Capacity planning
See who is overloaded and who has bandwidth. Balance BAU and project work so your team does not burn out.
Dashboards and reporting
Real-time dashboards for IT leadership and stakeholders. Show workload, ticket volumes, and project progress without building slide decks.
Runbook templates
Standardize recurring processes like patch deployments, onboarding setups, and incident response with reusable templates.
Vendor management
Track vendor contracts, SLAs, and communications in one place. Know every vendor relationship and what they owe you.
Projects, tickets, and BAU — finally in one view
IT teams juggle planned projects with unplanned support work every day. FlowQi puts both streams in a single workspace so you can prioritize based on real impact, not gut feeling.
- Combined backlog for projects, support tickets, and maintenance tasks
- Priority scoring across all work streams
- Automatic escalation rules for overdue tickets
- Filtered views per team, project, or work type
From ticket to resolution — without the chaos
When something breaks, speed matters. FlowQi gives your support team a clear process: capture, triage, assign, resolve, and learn. Every ticket has a history, every resolution builds knowledge.
- Structured ticket intake with priority and category fields
- SLA timers and escalation rules
- Resolution notes that become knowledge base entries
- Post-incident review linked to the original ticket
Prove your team's workload with real data
IT teams are often asked to do more with less. FlowQi shows exactly how your team's time is spent — across projects, support, and maintenance — so you can have data-driven conversations about headcount and priorities.
- Workload view per engineer, per week
- Time allocation split: project vs. support vs. BAU
- Utilization reports for IT management
- Scenario planning for new projects and headcount requests
From team allocation to invoice — nothing falls through the cracks
Project owners allocate team members to their projects. Team members can work across multiple teams simultaneously. Every hour tracked flows directly into invoicing — so no work goes unbilled and no effort is forgotten.
- Project owners add and manage team members per project
- Work across multiple teams and projects at the same time
- See allocated hours vs. planned hours vs. actual hours in real time
- Time entries link directly to services and invoicing
- Use your personal calendar to manage availability and commitments
- Automatic invoice-ready timesheets — nothing gets lost
See how FlowQi brings clarity to IT operations — without adding another tool to manage.
Book a demoConnect your IT tools
FlowQi integrates with the tools your IT team already relies on every day.
IT teams that switched to FlowQi
We finally have one place where projects and support tickets live together. Our team stopped drowning in context-switching and leadership can actually see what we deliver.
The capacity planning view saved us. We could show management real data on workload — and we got two extra hires approved within a month.
Our ticket resolution time dropped by 40 percent. Not because we work harder, but because we finally have a process that does not rely on someone remembering everything.
Frequently asked questions
Is FlowQi suitable for small IT teams?
Yes. FlowQi works for IT teams of any size — from a two-person helpdesk to an enterprise IT department. You only pay for what you use.
Can FlowQi replace our ticketing system?
Yes. FlowQi handles ticket intake, prioritization, assignment, SLA tracking, and resolution logging. You can also integrate it with existing tools like Jira or ServiceNow if you prefer a hybrid approach.
Does FlowQi support ITIL or similar frameworks?
FlowQi is flexible enough to support ITIL processes. You can configure workflows for incident management, change management, and service requests using custom task types and templates.
How does capacity planning work?
Every task and ticket tracks time and assignee workload. FlowQi aggregates this into a capacity view per person, per week — showing the split between project work, support, and maintenance.
Can we manage vendor SLAs in FlowQi?
Yes. You can track vendor contacts, contract details, and SLA deadlines. Set reminders for renewals and link vendor deliverables to your project tasks.
What integrations does FlowQi support for IT teams?
FlowQi integrates with Jira, Slack, Microsoft 365, Azure DevOps, GitHub, ServiceNow, PagerDuty, Confluence, Okta, and many more. Zapier connects FlowQi to thousands of additional tools.
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Ready to bring clarity to your IT operations?
Join IT teams that manage projects, tickets, and capacity from one platform — without the firefighting.